Like all organisations disconnected from their customers, GWRC has to survey the region’s residents on their opinions.
GWRC recently surveyed the region by telephone, checking if we knew what they did.
GWRC is so distant, so unsure of itself, so lacking in purpose, that it has to ask whether we – the people it serves – know what it does!
The ten minute survey asked about 10-15 question to work out whether the participant knew what the GWRC did, with handy prompts to make sure you remembered. They ran through their services asking whether the participant was aware it was something they did. The asked in particular about parks, public transport, and the metlink website (which we find pretty good actually… so what… do they want a medal?).
There was no room for rating different services, nor describing services the participant thought were not necessary
Bizarrely, participants didn’t get to say how happy they were with any of the current services. They only got to rate the overall performance.
So a self-serving survey from a self-serving organisation. Best be done with them.
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